RETURNS
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer a refund or exchange.
To be eligible for a return, your item must be unused and in the condition that you received it. It must also be in its original packaging.
You can return the item to the address indicated on your delivery note.
The return of certain types of merchandise is not permitted. For example, personalized jewelry cannot be returned.
To complete your return, we require a receipt or proof of purchase.
In certain cases, only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for any reason not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also let you know whether your refund is approved or denied.
If approved, your refund will be processed, and your credit card or original method of payment will automatically be credited, within a certain amount of days.
Delayed or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time for your refund to officially be posted.
Next contact your bank. There is often a processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, contact us at via our contact us form .
Sale or promotional items (if applicable)
Only regular priced items are refundable. Unfortunately, sale or promotional items are not refundable.
Exchanges (if applicable)
We only replace items that are initially defective or damaged. If you need to replace yours with the same item, send us an email through our contact form .
You are responsible for the shipping costs associated with returning your item. They are non-refundable. If you receive a refund, the cost of return shipping will be deducted.
Depending on where you live, the time it may take for you to receive your exchanged product, may vary.
If you are shipping an item over €75, we recommend using a trackable shipping service or having your shipment insured. We don’t guarantee that we will receive your returned item.
For any questions or concerns regarding your purchase or our refund policy, please reach out to us at: meesab.jewelry@gmail.com